Quality counts. Nobody knows this better than healthcare staff in America’s best hospitals. Healthcare Employers’ services must clearly reflect patient satisfaction and commitment to their safety, making the Hospital Consumer Assessment of Healthcare Providers & Systems—known better as the HCAHPS Survey—a vital part of service recovery and maintaining healthcare rankings in what is, today, an increasingly competitive industry. For those in healthcare staffing unfamiliar with The HCAHPS Survey (also known as CAHPS® Hospital Survey), it is important to note the endorsement it received, in 2005, from the National Quality Forum (NQF). “Sealing the deal” in terms of a positive reception among virtually all healthcare consumer groups and providers, the HCAHPS Survey is, currently, the only method of assessing patient opinion, making it public, and using that information as incentives to improve most aspects of hospital care. HCAHPS Survey Patient Perspective/Rating Items Healthcare Employers who get involved with HCAHPS is the ideal method to begin putting common complaints in healthcare facilities behind them. This patient satisfaction survey measures a core set of questions in the following categories: Communication with doctors Communication with nurses Responsiveness of hospital staff Pain management Communication about medicines Discharge information Cleanliness of the hospital environment Quietness of the hospital environment Healthcare [+]